Algemene voorwaarden

Terms & Conditions – uSleep

Article 1 – Company Identity

Business name: uSleep (operated by A-Plusys B.V.)
Registered office:
Brusselaan 7A
5628 TA Eindhoven
Netherlands

Chamber of Commerce (KVK): 83466290
Customer service email: info@a-plusys.nl
Response time: Within 24 hours (business days)

Article 2 – Applicability

These terms and conditions apply to:

  • All offers made by uSleep

  • All agreements concluded remotely via webshop

  • All product purchases through our online channels

By placing an order, the customer agrees to these terms.

Article 3 – Products

uSleep offers bedding-related products including but not limited to:

  • Pillows

  • Duvets

  • Bedding accessories

  • Sleep comfort products

Product descriptions and images are presented as accurately as possible.

Obvious errors or mistakes are not binding.

Article 4 – Orders & Agreement

An agreement is concluded when:

  • The customer accepts the offer

  • Payment is successfully completed

uSleep reserves the right to:

  • Refuse suspicious orders

  • Cancel orders in case of pricing errors

  • Request additional information if necessary.

Article 5 – Pricing

  • All prices include VAT unless stated otherwise

  • Shipping costs may apply unless stated as free

  • Price changes due to VAT or legal changes may occur.

Article 6 – Delivery

We aim to deliver orders as quickly as possible.

General guidelines:

  • Orders processed promptly after payment

  • Delivery times may vary depending on location

  • Customers will be notified in case of delays

Risk transfers to the customer upon delivery.

Article 7 – Right of Withdrawal (Returns)

Customers have the right to cancel an order within 30 days of receiving the product without providing a reason.

Conditions:

  • Product must be unused

  • Returned in original packaging

  • Clean and undamaged condition

Returns must be registered first via customer service.

Article 8 – Hygiene Policy (Important)

Because bedding products are hygiene-sensitive:

  • Products may be inspected but should remain clean

  • Heavily used or washed items may be refused

  • Original packaging should be kept during return period

This protects product quality for all customers.

Article 9 – Refunds

After receiving the return:

  • Refund processed within 14 days

  • Same payment method used where possible

  • Payment providers (e.g. Klarna/Afterpay) adjusted accordingly.

Article 10 – Warranty

uSleep provides:

  • Standard legal warranty under EU law

  • Products must perform as reasonably expected

Warranty does not cover:

  • Normal wear and tear

  • Improper use or washing

  • Physical damage caused by customer.

Article 11 – Payment

Accepted payment methods may include:

  • Credit/debit cards

  • Klarna / Afterpay

  • iDeal / local payment methods

  • Other webshop-supported options.

Payment must be completed before shipment unless otherwise agreed.

Article 12 – Complaints

Complaints can be submitted via:

📧 info@a-plusys.nl

We aim to respond within 24 hours on business days.

Customers should describe the issue clearly and provide supporting photos if needed.

Article 13 – Liability

uSleep is not liable for:

  • Indirect damages

  • Misuse of products

  • Minor deviations in product appearance.

Liability is limited to the purchase value of the product unless legally required otherwise.

Article 14 – Privacy & Data

Personal data is processed in accordance with:

  • GDPR regulations

  • Our Privacy Policy

Data is used only for order processing and customer service unless otherwise consented.

Article 15 – Applicable Law

These terms are governed by:

👉 Dutch law

Any disputes will be handled by competent courts in the Netherlands unless mandatory law dictates otherwise.

Article 16 – Changes to Terms

uSleep may update these terms periodically.

Updated terms will always be published on the website.

Customers are advised to review them regularly.