Privacybeleid

Privacy Policy – uSleep

1. Company Information

uSleep is operated by A-Plusys B.V.

Registered Office:
Brusselaan 7A
5628 TA Eindhoven
Netherlands

Chamber of Commerce (KVK): 83466290
Customer Service Email: info@a-plusys.nl

We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We may collect the following personal information when you use our webshop:

  • Name, address and contact details

  • Billing and shipping information

  • Email address and phone number

  • Payment details (processed securely via payment providers)

  • Order history and purchase behaviour

  • Account login information (if applicable)

  • Device and browsing information (cookies, IP address)

3. How We Use Your Data

We use your personal data to:

  • Process and deliver orders

  • Provide customer support

  • Manage returns and refunds

  • Improve our webshop experience

  • Prevent fraud and ensure security

  • Send updates about orders or services

  • Send marketing communications (only with consent)

4. Sharing Personal Data

We may share data with:

  • Payment providers (e.g. Klarna, iDeal, card processors)

  • Shipping and fulfilment partners

  • IT and webshop providers (e.g. Shopify)

  • Marketing and analytics services

We never sell your personal data.

5. Shopify Hosting

Our webshop is hosted by Shopify, which processes certain data to enable the webshop functionality, payment processing and analytics.

For more information:
👉 https://privacy.shopify.com

6. Data Retention

We retain personal data only as long as necessary:

  • Order administration: typically up to 7 years (tax law)

  • Customer accounts: until deletion request

  • Marketing data: until consent withdrawal

7. Your Rights (GDPR)

If you live in the EU/EEA, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Withdraw consent

  • Object to marketing use

Requests can be sent to:
📧 info@a-plusys.nl

8. Cookies

We use cookies to:

  • Ensure website functionality

  • Analyse usage

  • Improve customer experience

  • Provide relevant marketing (with consent)

You can manage cookie preferences via your browser settings.

9. Data Security

We implement appropriate security measures, including:

  • Secure payment processing

  • SSL encryption

  • Restricted data access

However, no system can guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Children’s Data

Our services are not intended for children under 16.
We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be published on our website.

13. Contact

If you have questions about this Privacy Policy:

📧 info@a-plusys.nl
📍 Brusselaan 7A, 5628 TA Eindhoven, Netherlands

uSleep / A-Plusys B.V. acts as the data controller under GDPR.